Advantage Connects Hundreds of ResCare HomeCare Branches

CHALLENGE:
The home care division of ResCare, the nation’s largest private human services company, with hundreds of branches located throughout the United States, was operating with disparate branch systems, all monitoring and tracking different information. Rolling this data up into Excel, the reporting was inadequate to meet the organization’s needs.

SOLUTION:
Advantage worked quickly and effectively with ResCare HomeCare’s management team to create a QuickBase cloud platform for their branch offices, which provides a single interface for over a thousand users across the U.S. In addition, a marketing warehouse links all interactions with the customer, including tracking conversions for multiple endpoints and identifying the type of service as well as internal and external partnerships. Dashboards show conversion rates at every level based on role and permissions.

RESULTS:
Advantage’s flexible solution centralizes ResCare HomeCare’s data from its branch offices to a “single source of truth,” allowing the company to be more agile and responsive. Without the time consuming manual process and due to a streamlined interface, employees are more successful and efficient, with information now at their fingertips. The dashboards, which allow executives to see business unit performance on one screen, increase accountability and allow ResCare HomeCare to recognize top performing offices and those that need coaching. With the new cloud platform, marketing warehouse and dashboard reporting from Advantage, ResCare HomeCare’s branches have increased business and are better able to serve their customers.

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